Frequently Asked Questions
Becoming a Member
How do I enroll in the World Market Explorer Rewards Program?
There are two ways to enroll:
1. Go to WorldMarketExplorer.com and follow the instructions to enroll.
2. Start your enrollment in store and then activate your membership at WorldMarketExplorer.com.
Does it cost anything to become a member?
No. It’s fast, easy and free! There is no fee to join and no ongoing membership fee.
Who can join the World Market Explorer Rewards Program?
The World Market Explorer Rewards Program is open to U.S. residents (excluding Puerto Rico and U.S. territories) at least 18 years of age who provide and maintain a working email address and complete an enrollment profile.
What do I need to do to become a World Market Explorer Rewards Program member and have full access to all benefits?
To access to all program benefits, you must activate your membership at WorldMarketExplorer.com by providing information such as a Member ID, a working email address and mailing address. In order to receive notification of Reward coupons, members must opt-in to receive emails from Cost Plus World Market.
Managing Your Member ID and Profile
Where can I find my member ID?
Your 10-digit member ID is created when you enroll either at the store or at WorldMarketExplorer.com. It can also be found on the My Profile page once you log into WorldMarketExplorer.com.
Can I use any 10-digit member ID?
Yes, you can select any 10-digit number as your member ID.
When do I use my member ID?
You enter your 10-digit member ID during the checkout process in store or online. By using your member ID when you make a purchase, we can track your eligible purchases so you can get and redeem Rewards. You must enter your World Market Explorer membership ID at checkout to receive credit for purchases. Your Member ID may also be required to redeem World Market Explorer rewards, coupons and offers.
How do I update or change my Member ID?
You can contact us for help with Member ID requests.
I have two Member IDs. Can I combine them?
Yes, you may consolidate two or more Member IDs into one. Contact us for help with Member ID requests.
How do I change my contact information?
Sign in at WorldMarketExplorer.com and select My Profile. From My Profile you can update your name, mailing address, email address and password.
Getting & Using Rewards
When I sign up in store do my purchases count toward Shopper Rewards?
Every purchase of qualifying merchandise contributes to your Activity Balance, however you will not receive Shopper Rewards until your membership is activated at WorldMarketExplorer.com.
How do I get credit for my in-store purchases?
You must enter your World Market Explorer Member ID at checkout to receive credit for purchases. Credit cannot be given for prior purchases or retroactively if Member ID is not entered at time of purchase. Please allow up to 72 hours after your in-store purchase for your Activity Balance to be updated on your WorldMarketExplorer.com Reward Status.
Do I get credit for my purchases on WorldMarket.com?
Yes. Enter your World Market Explorer Member ID when you checkout, and you will receive credit for your eligible purchases. Credit cannot be given for prior purchases or retroactively if Member ID is not entered at time of purchase. Please allow up to 72 hours from the time of shipment for your Activity Balance to be updated on your WorldMarketExplorer.com Reward Status.
I forgot to enter my Member ID at checkout. Can I still receive credit for my purchase?
No. You must enter your Member ID at time of purchase to receive credit for your purchases. Credit cannot be given for prior purchases or retroactively if Member ID is not entered at time of purchase.
How do I receive Shopper Rewards or Coffee Perk Rewards?
We will notify you by email when you have a Shopper Reward or Coffee Perk Reward available. You can access your Rewards by logging in to WorldMarketExplorer.com. If you enrolled in store, you must activate your membership at WorldMarketExplorer.com to access your Rewards. You must also be opted-in to receive emails from Cost Plus World Market in order to receive Reward notifications.
Where do I go to check my Shopper Reward and Coffee Perk Reward statuses?
Login to WorldMarketExplorer.com to check your Activity Balance and available Rewards on the “My Rewards” page.
How do I use my Rewards?
There are two ways to use your Reward.
1. Print and Present Coupon at checkout: Sign in to WorldMarketExplorer.com and print your Reward coupon in the “My Rewards” tab.
2. Show Coupon on your mobile device at checkout: Sign in to WorldMarketExplorer.com and display your Reward coupon.
I know I have earned a Reward, but why did I not receive an email notification?
It’s possible that the notification email landed in your Spam folder. Please make sure to add WorldMarket@email.worldmarket.com to your address book. You need to be opted-in to receive emails from us to receive Reward notifications. You can manage your email opt-in preference by signing into WorldMarketExplorer.com and going to the “My Profile” page. Unfortunately, we cannot reissue the Reward after it has expired.
Can I use my Rewards to make purchases on WorldMarket.com?
Yes, your Rewards can be used for online purchases. Rewards are subject to the exclusions as stated on the reward offer, and are also posted at WorldMarketExplorer.com. In order to redeem your Reward, you must enter your Member ID and the online promotional code at checkout.
Is there any limit on the number of reward coupons I can use in a single transaction?
Yes, a maximum of 10 reward coupons may be used per transaction.
What happens if I buy an item with a Reward and later return the item? Do I get my Reward back?
No, a Reward can be used only once. If you return or exchange an item, you forfeit any Reward(s) that you used for that purchase and your Activity Balance will not be recredited.
What purchases count towards my Activity Balance?
Members will get rewarded for nearly all their in-store and online merchandise purchases. Alcohol, gift cards, discounts, taxes, shipping and other fees are currently excluded. A $10 Shopper Reward coupon will be issued for every $200 in qualifying purchases.
Is there a limit to how many Shopper Rewards I can earn?
There is no limit to how many Shopper Rewards a member can earn. Shop away!
Do I need to spend a certain amount to have my purchase count towards a Shopper Reward?
No. Any eligible purchase will add to your Activity Balance.
When does my Activity Balance expire?
Your Activity Balance will not expire as long as you make an eligible purchase within 18 months.
When will my Shopper Reward expire?
Shopper Rewards are valid for 60 days from the date issued.
What is the difference between “Pending Spend” and “Posted Spend” on my Shopper Reward status?
Your Shopper Reward eligible spend will be in a “Pending” status for 7 days from the in store purchase or online shipment date. Pending Spend becomes Posted Spend on the 8th day after your in-store purchase or online shipment date. Posted Spend is added to your Activity Balance and counts towards the issuance of your next Shopper Reward.
Coffee Perk Rewards
Do I have to do anything to get credit for my coffee purchases after I enroll in store?
Yes, you need to activate your membership on WorldMarketExplorer.com after you enroll in a store. If you do not activate your membership after 12 months, the credit for your World Market coffee purchases will be forfeited.
How does the Coffee Perk Reward work?
Purchase six 12-oz. or larger bags of World Market Coffee in store or online and you'll get a coupon for a FREE 12-oz. bag of World Market Coffee in store or up to $8.99 off a World Market Coffee purchase, excluding OneCup™, when redeeming online! Plus, purchase your coffee in store or online on Wednesdays and you'll receive DOUBLE CREDITS! Buy one bag, and get 2 credits towards your free bag! Remember, you must enter your Member ID at checkout to get credit for your purchases.
When does my Coffee Perk credit expire?
Coffee Perk credits are valid for 12 months and expire on a rolling 12 month basis.
Once a Coffee Perk Reward is issued how long do I have to use it?
Coffee Perk Rewards are valid for 60 days from the date issued.
How do I cancel my membership?
Contact us if you wish to cancel your membership. Allow 2-4 weeks to cancel your membership.
Who can I contact regarding the World Market Explorer Rewards Program?
You can contact customer service. Please allow 2 business days for a response.
Protecting Your Privacy
Why do you need my email address?
All Reward coupons will be issued online. When a Reward coupon is issued, we will send you notification via email letting you know that your Reward coupon is available. We may also send you an email to notify you about products, services and promotions that we think may be of interest to you.
Will you be collecting and using data about my shopping and purchases?
Will my membership information be shared with other companies?
How do I opt-out of email?
You can manage your email opt-in preference by signing into WorldMarketExplorer.com and going to the “My Profile” page.